Frequently asked questions

Device Questions

What do I need to do to use the NoPass™ App for authentication?


  1. Install the application
  2. Register to use NoPass™ on your web site
  3. Have a connected internet connection on your device (Wi-Fi or cellular)




What permissions should I give my NoPass™ App and why?


  • Permission to send Push notifications. We only send push notifications for two purposes:

  1. To send you a login request to approve or deny, or

  2. To alert you to a security issue we detect on your device.

  3. We will never spam or send irrelevant push notifications. You can deny this permission, but you will have to manually go into Identité™ mobile application (NoPass™) to approve or deny a login request each time you log in.

  • Camera Access. This permission requires you to explicitly grant permission for Identité™ mobile application (NoPass™) to use your camera to scan QR codes that are used to quickly add multi-factor authentication accounts. You can deny this permission, but without access, you will have to enter in your valid email so we can send the activation link to your email so that you can get your account working. Identité mobile application (NoPass™) will never access your photos and will only use your camera when you are scanning the QR code during the registration sequence.

  • GPS. If you give us permission, we will be able to use your precise geolocation (latitude and longitude) in order to offer you features that make use of it. We use this data to provide features of our service, to improve and customize our service, to enforce our geo-fencing security measures for the security of our application and additional identity verification checks.




What content will the NoPass™App have access to on my phone?


Identité™mobile application (NoPass™) cannot see your data like your contacts, it cannot read your text messages, it cannot access your photos (but it can use your camera to scan QR code if you explicitly allow that permission), it cannot access your files, it cannot erase your device, it cannot see information about other applications on your device. We do not track any personal data about these accounts – only the name of the service.




How to delete my account?


You can personally delete your account from the application home page where you can see the list of your accounts. This will not only delete your account on your device but will also delete your account information that is stored on the authentication server.





Device Questions

What do I need to do to use the NoPass™ App for authentication?


  1. Install the application
  2. Register to use NoPass™ on your web site
  3. Have a connected internet connection on your device (Wi-Fi or cellular)




What permissions should I give my NoPass™ App and why?


  • Permission to send Push notifications. We only send push notifications for two purposes:

  1. To send you a login request to approve or deny, or

  2. To alert you to a security issue we detect on your device.

  3. We will never spam or send irrelevant push notifications. You can deny this permission, but you will have to manually go into Identité™ mobile application (NoPass™) to approve or deny a login request each time you log in.

  • Camera Access. This permission requires you to explicitly grant permission for Identité™ mobile application (NoPass™) to use your camera to scan QR codes that are used to quickly add multi-factor authentication accounts. You can deny this permission, but without access, you will have to enter in your valid email so we can send the activation link to your email so that you can get your account working. Identité mobile application (NoPass™) will never access your photos and will only use your camera when you are scanning the QR code during the registration sequence.

  • GPS. If you give us permission, we will be able to use your precise geolocation (latitude and longitude) in order to offer you features that make use of it. We use this data to provide features of our service, to improve and customize our service, to enforce our geo-fencing security measures for the security of our application and additional identity verification checks.




What content will the NoPass™App have access to on my phone?


Identité™mobile application (NoPass™) cannot see your data like your contacts, it cannot read your text messages, it cannot access your photos (but it can use your camera to scan QR code if you explicitly allow that permission), it cannot access your files, it cannot erase your device, it cannot see information about other applications on your device. We do not track any personal data about these accounts – only the name of the service.




How to delete my account?


You can personally delete your account from the application home page where you can see the list of your accounts. This will not only delete your account on your device but will also delete your account information that is stored on the authentication server.





Using NoPass™

How to authenticate using NoPass™?


After successfully registering on the NoPass™ application, every authentication session that you conduct will generate a picture and a three-digit number within that picture both on the web site that you are using and your device, by visually comparing these two you can accept the request if they are identical and deny it if they defer. After acceptance, you may be asked to verify with the 2nd factor of authentication on your device and then you are logged in.




Do I need to enter the App for it to start working?


No, if you have permitted the NoPass™ application to send you notifications, then all you need to do is have a working internet connection on your device.




How to enable 2nd-factor authentication?


You will have to navigate to the security section located in the NoPass™ app menu bar. from there you will have to Enable Additional Protection. after activation you will have a range of diffrent methods to choose from, your local device authentication method or a custom pin or pattern.




How to deny and report a login request?


By declining the authentication attempt once you have received a notification, you will have the option to report to us the reason for your denial and we will look into it.




Can the NoPass™ App run on the same device that is trying to log into a supported website?


Yes. We have provided this possibility.





Backup Questions

Where will my accounts be backed up to?


NoPass™ provides the ability for you to backup your accounts to your Google drive. If you activate the Backup to Google Drive in the settings Menu of the App your new accounts will also be automatically backed up to your Google drive.




How does the Backup process work?


*Upon first time registration and installation of NoPass 1_You will receive a prompt that “ NoPass™” wants to use your Google account to Sign in. 2_ By accepting this message and pressing on “Continue”, you will be redirected to your Google accounts from here you can choose which account you would like to use to backup the information needed for restoring on. 3_ Afterward, you must grant permission to NoPass™ to gain access to Google Drive. 4_ After accepting, you will be asked to enter a PIN code that will be used to recover and restore your accounts from Google. After the PIN is entered and confirmed your restoration function is activated.




How many accounts can I backup?


There is no limit on the number of NoPass™ accounts that you can backup.




What information is stored on my Google Drive?


Only information needed to restore your accounts is saved on your Google drive, no personal or sensitive information is saved on the Google drive.




Is the Backup information stored on my Google Drive encrypted?


Yes, all the information is encrypted. Google Drive users can view that NoPass™ is using their Drive to store data and the size of that backup but cannot interact with that file. NoPass™ only has access to the application-specific folder in Google Drive.




Does NoPass™ backup the private key pairs used in any of the accounts in my NoPass™ App?


Backup accounts DO NOT contain any private key or other sensitive data.The backups are encrypted by the restoring PIN code, which is only known to you and cannot be recovered by NoPass™.




Can I manually Backup my accounts?


1_ If you have cancelled the request to set up backup/restoring on these steps after you installed the application, 2_ You can always enable this feature by going into Menu -> Settings -> Back up to Google Drive and following the steps that were mentioned before





Restoring Questions

How can I Restore my NoPass™ accounts?


1) Upon changing your device or reinstallation of NoPass™ on your device, after you open the application and accept receiving notifications from NoPass™ , you will receive a message that if you want to enable backup/restore. 2) By pressing on “Restore”, you will be asked to enter your restoration PIN that you set before. 3) After entering your PIN, you will receive a prompt that “MAPD” wants to use your Google account to Sign in. 4) By pressing “Continue” you will be redirected to your Google accounts, and there you have to choose and complete the verification by Google. 5) If you are verified by Google (SMS,email) successfully your NoPass accounts will start being restored one-by-one and you can see them in your NoPass™ “Account management” 6) You can always restore your accounts by going into Menu - Settings - Restore if you have already made a Backup before and follow the steps that were mentioned before.




Can I restore a backup to a different mobile platform (Android → iOS or iOS → Android)?


Yes, NoPass™ uses Google Drive to backup NoPass™ accounts, so regardless of the operating system you are using, the only thing you need to restore your accounts is a Google account.




How can I restore my accounts if I’ve forgotten my restoring PIN?


You can not!! You need to provide your restoring PIN code to recover your accounts. NoPass™ cannot recover this PIN code for you. Be sure to store it securely.




Will NoPass™ accounts be saved on my device if I delete the app?


It depends on the device's operating system. 1) On iOS, all accounts are retained in the device's secure keychain when you delete the app. This means NoPass™ accounts will be available if you reinstall NoPass™ on the same device. Accounts are only deleted when done so explicitly in the app. 2) On Android, deleting the NoPass™ app will delete all accounts from your device. Deleting the NoPass™ app essentially wipes the potential for unassisted account recovery, as any NoPass™ data backed up to Google Drive, if enabled, will be removed as well.




Is it possible to restore an account once I've deleted it in NoPass™?


No. If you manually delete accounts within the app then they are gone and there is no process for restoration.




Why am I getting an error saying "We couldn't find any accounts backed up on this Google account. Try selecting another Google account or contact your Administrator." when attempting NoPass™ Restore?


There are several reasons this could happen: 1) The wrong Google account was chosen when attempting NoPass™ Restore. If you very recently toggled on NoPass™ Restore on your new phone, it may not be in sync with the backup on your old phone yet. 2) The NoPass™ app was deleted from the old phone, which would have also deleted the Google Drive backup. 3) NoPass™ Restore was actually never activated on the old (original) device so no backup is available.





 

Still need help after using this page?  Perhaps we could assist you further?  You may contact NoPass Support at any time through our secure email-based ticketing system.

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