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FREQUENTLY ASKED QUESTIONS

Install Questions

What devices/operating systems currently support NoPass™?


  • Windows XP, Vista, 7, 8, 8.1, 10
  • Mac OSX
  • iOS-based devices (iPhone / iPad)
  • Android-based devices (Phones / Tablets) Android 5.0 and above

*Due to security concerns, we cannot support any Windows version prior to Windows XP. Even though the NoPass™ app may still work with these versions, we recommend that you do not use them because they are not as secure as the supported versions.

A list of unsupported browsers and clients are seen bellow:

  • Baidu Jan 2015
  • IE 6 / XP
  • IE 7 / Vista
  • IE 8 / XP
  • IE 8-10 / Win 7
  • IE 10 / Win Phone 8.0
  • Java 6u45
  • Java 7u25
  • OpenSSL 0.9.8y
  • Safari 5.1.9 / OS X 10.6.8
  • Safari 6.0.4 / OS X 10.8.4




Where can I get the NoPass™ App?


You can install the application from:

  • Apple iOS Store
  • Google Play Market

By searching for NoPass in the search section.

or by clicking on these links:

For Android: https://play.google.com/store/apps/details?id=us.identite.nopass For iOS: https://apps.apple.com/us/app/identitenopass/id1486160554?ls=1




Is NoPass™ available on for desktop computers?


A desktop version of the NoPass™ application is not available yet.




How do I register to use NoPass™?


There should be a checkbox containing the “use password-less authentication or authenticate with NoPass™” on your login screen that will redirect you to the registration process.

Additionally, in some websites upon registration on the web site, there is a possibility implemented that will allow you to register on the said website automatically by using the NoPass™ registration.




How to scan a QR code?


In the registration process after you have typed in your initials and submitted them, a QR code will be displayed on your web site.

You do not need to have a QR reader to scan this QR code, we have already built in a QR reader in the NoPass™ App, all you have to do is:

  1. Give NoPass™ permission to use your camera
  2. Go to the “Add new web site” section in your App
  3. Choose register with QR- code
  4. Hold your device over the QR code on your web site so that it is clearly visible within your smartphone’s screen.
  5. It will be automatically be scanned and processed by your App.





Device Questions

What do I need to do to use the NoPass™ App for authentication?


  1. Install the application
  2. Register to use NoPass™ on your web site
  3. Have a connected internet connection on your device (Wi-Fi or cellular)




What permissions should I give my NoPass™ App and why?


  • Permission to send Push notifications. We only send push notifications for two purposes:

  1. To send you a login request to approve or deny, or

  2. To alert you to a security issue we detect on your device.

  3. We will never spam or send irrelevant push notifications. You can deny this permission, but you will have to manually go into Identité® mobile application (NoPass™) to approve or deny a login request each time you log in.

  • Camera Access. This permission requires you to explicitly grant permission for Identité® mobile application (NoPass™) to use your camera to scan QR codes that are used to quickly add multi-factor authentication accounts. You can deny this permission, but without access, you will have to enter in your valid email so we can send the activation link to your email so that you can get your account working. Identité mobile application (NoPass™) will never access your photos and will only use your camera when you are scanning the QR code during the registration sequence.

  • GPS. If you give us permission, we will be able to use your precise geolocation (latitude and longitude) in order to offer you features that make use of it. We use this data to provide features of our service, to improve and customize our service, to enforce our geo-fencing security measures for the security of our application and additional identity verification checks.




What content will the NoPass™App have access to on my phone?


Identité® mobile application (NoPass™) cannot see your data like your contacts, it cannot read your text messages, it cannot access your photos (but it can use your camera to scan QR code if you explicitly allow that permission), it cannot access your files, it cannot erase your device, it cannot see information about other applications on your device. We do not track any personal data about these accounts – only the name of the service.




How to delete my account?


You can personally delete your account from the application home page where you can see the list of your accounts. This will not only delete your account on your device but will also delete your account information that is stored on the authentication server.





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Backup Questions

Where will my accounts be backed up to?


NoPass™ provides the ability for you to backup your accounts to your Google drive. If you activate the Backup to Google Drive in the settings Menu of the App your new accounts will also be automatically backed up to your Google drive.




How does the Backup process work?


*Upon first time registration and installation of NoPass 1_You will receive a prompt that “ NoPass™” wants to use your Google account to Sign in. 2_ By accepting this message and pressing on “Continue”, you will be redirected to your Google accounts from here you can choose which account you would like to use to backup the information needed for restoring on. 3_ Afterward, you must grant permission to NoPass™ to gain access to Google Drive. 4_ After accepting, you will be asked to enter a PIN code that will be used to recover and restore your accounts from Google. After the PIN is entered and confirmed your restoration function is activated.




How many accounts can I backup?


There is no limit on the number of NoPass™ accounts that you can backup.




What information is stored on my Google Drive?


Only information needed to restore your accounts is saved on your Google drive, no personal or sensitive information is saved on the Google drive.




Is the Backup information stored on my Google Drive encrypted?


Yes, all the information is encrypted. Google Drive users can view that NoPass™ is using their Drive to store data and the size of that backup but cannot interact with that file. NoPass™ only has access to the application-specific folder in Google Drive.




Does NoPass™ backup the private key pairs used in any of the accounts in my NoPass™ App?


Backup accounts DO NOT contain any private key or other sensitive data.The backups are encrypted by the restoring PIN code, which is only known to you and cannot be recovered by NoPass™.




Can I manually Backup my accounts?


1_ If you have cancelled the request to set up backup/restoring on these steps after you installed the application, 2_ You can always enable this feature by going into Menu -> Settings -> Back up to Google Drive and following the steps that were mentioned before





Device Questions

What do I need to do to use the NoPass™ App for authentication?


  1. Install the application
  2. Register to use NoPass™ on your web site
  3. Have a connected internet connection on your device (Wi-Fi or cellular)




What permissions should I give my NoPass™ App and why?


  • Permission to send Push notifications. We only send push notifications for two purposes:

  1. To send you a login request to approve or deny, or

  2. To alert you to a security issue we detect on your device.

  3. We will never spam or send irrelevant push notifications. You can deny this permission, but you will have to manually go into Identité® mobile application (NoPass™) to approve or deny a login request each time you log in.

  • Camera Access. This permission requires you to explicitly grant permission for Identité® mobile application (NoPass™) to use your camera to scan QR codes that are used to quickly add multi-factor authentication accounts. You can deny this permission, but without access, you will have to enter in your valid email so we can send the activation link to your email so that you can get your account working. Identité mobile application (NoPass™) will never access your photos and will only use your camera when you are scanning the QR code during the registration sequence.

  • GPS. If you give us permission, we will be able to use your precise geolocation (latitude and longitude) in order to offer you features that make use of it. We use this data to provide features of our service, to improve and customize our service, to enforce our geo-fencing security measures for the security of our application and additional identity verification checks.




What content will the NoPass™App have access to on my phone?


Identité® mobile application (NoPass™) cannot see your data like your contacts, it cannot read your text messages, it cannot access your photos (but it can use your camera to scan QR code if you explicitly allow that permission), it cannot access your files, it cannot erase your device, it cannot see information about other applications on your device. We do not track any personal data about these accounts – only the name of the service.




How to delete my account?


You can personally delete your account from the application home page where you can see the list of your accounts. This will not only delete your account on your device but will also delete your account information that is stored on the authentication server.





 
Contact Support

Still need help after using this page? Perhaps we could assist you further? You may contact NoPass Support at any time through our secure email-based ticketing system.

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