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Frequently asked questions

Restoring Questions

How can I Restore my NoPass™ accounts?

1) Upon changing your device or reinstallation of NoPass™ on your device, after you open the application and accept receiving notifications from NoPass™ , you will receive a message that if you want to enable backup/restore. 2) By pressing on “Restore”, you will be asked to enter your restoration PIN that you set before. 3) After entering your PIN, you will receive a prompt that “MAPD” wants to use your Google account to Sign in. 4) By pressing “Continue” you will be redirected to your Google accounts, and there you have to choose and complete the verification by Google. 5) If you are verified by Google (SMS,email) successfully your NoPass accounts will start being restored one-by-one and you can see them in your NoPass™ “Account management” 6) You can always restore your accounts by going into Menu - Settings - Restore if you have already made a Backup before and follow the steps that were mentioned before.



Can I restore a backup to a different mobile platform (Android → iOS or iOS → Android)?

Yes, NoPass™ uses Google Drive to backup NoPass™ accounts, so regardless of the operating system you are using, the only thing you need to restore your accounts is a Google account.



How can I restore my accounts if I’ve forgotten my restoring PIN?

You can not!! You need to provide your restoring PIN code to recover your accounts. NoPass™ cannot recover this PIN code for you. Be sure to store it securely.



Will NoPass™ accounts be saved on my device if I delete the app?

It depends on the device's operating system. 1) On iOS, all accounts are retained in the device's secure keychain when you delete the app. This means NoPass™ accounts will be available if you reinstall NoPass™ on the same device. Accounts are only deleted when done so explicitly in the app. 2) On Android, deleting the NoPass™ app will delete all accounts from your device. Deleting the NoPass™ app essentially wipes the potential for unassisted account recovery, as any NoPass™ data backed up to Google Drive, if enabled, will be removed as well.



Is it possible to restore an account once I've deleted it in NoPass™?

No. If you manually delete accounts within the app then they are gone and there is no process for restoration.



Why am I getting an error saying "We couldn't find any accounts backed up on this Google account. Try selecting another Google account or contact your Administrator." when attempting NoPass™ Restore?

There are several reasons this could happen: 1) The wrong Google account was chosen when attempting NoPass™ Restore. If you very recently toggled on NoPass™ Restore on your new phone, it may not be in sync with the backup on your old phone yet. 2) The NoPass™ app was deleted from the old phone, which would have also deleted the Google Drive backup. 3) NoPass™ Restore was actually never activated on the old (original) device so no backup is available.



Restoring Questions

How can I Restore my NoPass™ accounts?

1) Upon changing your device or reinstallation of NoPass™ on your device, after you open the application and accept receiving notifications from NoPass™ , you will receive a message that if you want to enable backup/restore. 2) By pressing on “Restore”, you will be asked to enter your restoration PIN that you set before. 3) After entering your PIN, you will receive a prompt that “MAPD” wants to use your Google account to Sign in. 4) By pressing “Continue” you will be redirected to your Google accounts, and there you have to choose and complete the verification by Google. 5) If you are verified by Google (SMS,email) successfully your NoPass accounts will start being restored one-by-one and you can see them in your NoPass™ “Account management” 6) You can always restore your accounts by going into Menu - Settings - Restore if you have already made a Backup before and follow the steps that were mentioned before.



Can I restore a backup to a different mobile platform (Android → iOS or iOS → Android)?

Yes, NoPass™ uses Google Drive to backup NoPass™ accounts, so regardless of the operating system you are using, the only thing you need to restore your accounts is a Google account.



How can I restore my accounts if I’ve forgotten my restoring PIN?

You can not!! You need to provide your restoring PIN code to recover your accounts. NoPass™ cannot recover this PIN code for you. Be sure to store it securely.



Will NoPass™ accounts be saved on my device if I delete the app?

It depends on the device's operating system. 1) On iOS, all accounts are retained in the device's secure keychain when you delete the app. This means NoPass™ accounts will be available if you reinstall NoPass™ on the same device. Accounts are only deleted when done so explicitly in the app. 2) On Android, deleting the NoPass™ app will delete all accounts from your device. Deleting the NoPass™ app essentially wipes the potential for unassisted account recovery, as any NoPass™ data backed up to Google Drive, if enabled, will be removed as well.



Is it possible to restore an account once I've deleted it in NoPass™?

No. If you manually delete accounts within the app then they are gone and there is no process for restoration.



Why am I getting an error saying "We couldn't find any accounts backed up on this Google account. Try selecting another Google account or contact your Administrator." when attempting NoPass™ Restore?

There are several reasons this could happen: 1) The wrong Google account was chosen when attempting NoPass™ Restore. If you very recently toggled on NoPass™ Restore on your new phone, it may not be in sync with the backup on your old phone yet. 2) The NoPass™ app was deleted from the old phone, which would have also deleted the Google Drive backup. 3) NoPass™ Restore was actually never activated on the old (original) device so no backup is available.



Using NoPass™

How to authenticate using NoPass™?

After successfully registering on the NoPass™ application, every authentication session that you conduct will generate a picture and a three-digit number within that picture both on the web site that you are using and your device, by visually comparing these two you can accept the request if they are identical and deny it if they defer. After acceptance, you may be asked to verify with the 2nd factor of authentication on your device and then you are logged in.



Do I need to enter the App for it to start working?

No, if you have permitted the NoPass™ application to send you notifications, then all you need to do is have a working internet connection on your device.



How to enable 2nd-factor authentication?

You will have to navigate to the security section located in the NoPass™ app menu bar. from there you will have to Enable Additional Protection. after activation you will have a range of diffrent methods to choose from, your local device authentication method or a custom pin or pattern.



How to deny and report a login request?

By declining the authentication attempt once you have received a notification, you will have the option to report to us the reason for your denial and we will look into it.



Can the NoPass™ App run on the same device that is trying to log into a supported website?

Yes. We have provided this possibility.



Restoring Questions

How can I Restore my NoPass™ accounts?

1) Upon changing your device or reinstallation of NoPass™ on your device, after you open the application and accept receiving notifications from NoPass™ , you will receive a message that if you want to enable backup/restore. 2) By pressing on “Restore”, you will be asked to enter your restoration PIN that you set before. 3) After entering your PIN, you will receive a prompt that “MAPD” wants to use your Google account to Sign in. 4) By pressing “Continue” you will be redirected to your Google accounts, and there you have to choose and complete the verification by Google. 5) If you are verified by Google (SMS,email) successfully your NoPass accounts will start being restored one-by-one and you can see them in your NoPass™ “Account management” 6) You can always restore your accounts by going into Menu - Settings - Restore if you have already made a Backup before and follow the steps that were mentioned before.



Can I restore a backup to a different mobile platform (Android → iOS or iOS → Android)?

Yes, NoPass™ uses Google Drive to backup NoPass™ accounts, so regardless of the operating system you are using, the only thing you need to restore your accounts is a Google account.



How can I restore my accounts if I’ve forgotten my restoring PIN?

You can not!! You need to provide your restoring PIN code to recover your accounts. NoPass™ cannot recover this PIN code for you. Be sure to store it securely.



Will NoPass™ accounts be saved on my device if I delete the app?

It depends on the device's operating system. 1) On iOS, all accounts are retained in the device's secure keychain when you delete the app. This means NoPass™ accounts will be available if you reinstall NoPass™ on the same device. Accounts are only deleted when done so explicitly in the app. 2) On Android, deleting the NoPass™ app will delete all accounts from your device. Deleting the NoPass™ app essentially wipes the potential for unassisted account recovery, as any NoPass™ data backed up to Google Drive, if enabled, will be removed as well.



Is it possible to restore an account once I've deleted it in NoPass™?

No. If you manually delete accounts within the app then they are gone and there is no process for restoration.



Why am I getting an error saying "We couldn't find any accounts backed up on this Google account. Try selecting another Google account or contact your Administrator." when attempting NoPass™ Restore?

There are several reasons this could happen: 1) The wrong Google account was chosen when attempting NoPass™ Restore. If you very recently toggled on NoPass™ Restore on your new phone, it may not be in sync with the backup on your old phone yet. 2) The NoPass™ app was deleted from the old phone, which would have also deleted the Google Drive backup. 3) NoPass™ Restore was actually never activated on the old (original) device so no backup is available.



Restoring Questions

How can I Restore my NoPass™ accounts?

1) Upon changing your device or reinstallation of NoPass™ on your device, after you open the application and accept receiving notifications from NoPass™ , you will receive a message that if you want to enable backup/restore. 2) By pressing on “Restore”, you will be asked to enter your restoration PIN that you set before. 3) After entering your PIN, you will receive a prompt that “MAPD” wants to use your Google account to Sign in. 4) By pressing “Continue” you will be redirected to your Google accounts, and there you have to choose and complete the verification by Google. 5) If you are verified by Google (SMS,email) successfully your NoPass accounts will start being restored one-by-one and you can see them in your NoPass™ “Account management” 6) You can always restore your accounts by going into Menu - Settings - Restore if you have already made a Backup before and follow the steps that were mentioned before.



Can I restore a backup to a different mobile platform (Android → iOS or iOS → Android)?

Yes, NoPass™ uses Google Drive to backup NoPass™ accounts, so regardless of the operating system you are using, the only thing you need to restore your accounts is a Google account.



How can I restore my accounts if I’ve forgotten my restoring PIN?

You can not!! You need to provide your restoring PIN code to recover your accounts. NoPass™ cannot recover this PIN code for you. Be sure to store it securely.



Will NoPass™ accounts be saved on my device if I delete the app?

It depends on the device's operating system. 1) On iOS, all accounts are retained in the device's secure keychain when you delete the app. This means NoPass™ accounts will be available if you reinstall NoPass™ on the same device. Accounts are only deleted when done so explicitly in the app. 2) On Android, deleting the NoPass™ app will delete all accounts from your device. Deleting the NoPass™ app essentially wipes the potential for unassisted account recovery, as any NoPass™ data backed up to Google Drive, if enabled, will be removed as well.



Is it possible to restore an account once I've deleted it in NoPass™?

No. If you manually delete accounts within the app then they are gone and there is no process for restoration.



Why am I getting an error saying "We couldn't find any accounts backed up on this Google account. Try selecting another Google account or contact your Administrator." when attempting NoPass™ Restore?

There are several reasons this could happen: 1) The wrong Google account was chosen when attempting NoPass™ Restore. If you very recently toggled on NoPass™ Restore on your new phone, it may not be in sync with the backup on your old phone yet. 2) The NoPass™ app was deleted from the old phone, which would have also deleted the Google Drive backup. 3) NoPass™ Restore was actually never activated on the old (original) device so no backup is available.



 

Still need help after using this page?  Perhaps we could assist you further?  You may contact NoPass Support at any time through our secure email-based ticketing system.

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