Frequently asked questions
Using NoPass™
How to authenticate using NoPass™?
After successfully registering on the NoPass™ application, every authentication session that you conduct will generate a picture and a three-digit number within that picture both on the web site that you are using and your device, by visually comparing these two you can accept the request if they are identical and deny it if they defer. After acceptance, you may be asked to verify with the 2nd factor of authentication on your device and then you are logged in.
Do I need to enter the App for it to start working?
No, if you have permitted the NoPass™ application to send you notifications, then all you need to do is have a working internet connection on your device.
How to enable 2nd-factor authentication?
How to deny and report a login request?
By declining the authentication attempt once you have received a notification, you will have the option to report to us the reason for your denial and we will look into it.
Can the NoPass™ App run on the same device that is trying to log into a supported website?
Yes. We have provided this possibility.
Device Questions
What do I need to do to use the NoPass™ App for authentication?
- Install the application
- Register to use NoPass™ on your web site
- Have a connected internet connection on your device (Wi-Fi or cellular)
What permissions should I give my NoPass™ App and why?
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Permission to send Push notifications. We only send push notifications for two purposes:
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To send you a login request to approve or deny, or
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To alert you to a security issue we detect on your device.
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We will never spam or send irrelevant push notifications. You can deny this permission, but you will have to manually go into Identité™ mobile application (NoPass™) to approve or deny a login request each time you log in.
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Camera Access. This permission requires you to explicitly grant permission for Identité™ mobile application (NoPass™) to use your camera to scan QR codes that are used to quickly add multi-factor authentication accounts. You can deny this permission, but without access, you will have to enter in your valid email so we can send the activation link to your email so that you can get your account working. Identité mobile application (NoPass™) will never access your photos and will only use your camera when you are scanning the QR code during the registration sequence.
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GPS. If you give us permission, we will be able to use your precise geolocation (latitude and longitude) in order to offer you features that make use of it. We use this data to provide features of our service, to improve and customize our service, to enforce our geo-fencing security measures for the security of our application and additional identity verification checks.
What content will the NoPass™App have access to on my phone?
Identité™mobile application (NoPass™) cannot see your data like your contacts, it cannot read your text messages, it cannot access your photos (but it can use your camera to scan QR code if you explicitly allow that permission), it cannot access your files, it cannot erase your device, it cannot see information about other applications on your device. We do not track any personal data about these accounts – only the name of the service.
How to delete my account?
You can personally delete your account from the application home page where you can see the list of your accounts. This will not only delete your account on your device but will also delete your account information that is stored on the authentication server.
Using NoPass™
How to authenticate using NoPass™?
After successfully registering on the NoPass™ application, every authentication session that you conduct will generate a picture and a three-digit number within that picture both on the web site that you are using and your device, by visually comparing these two you can accept the request if they are identical and deny it if they defer. After acceptance, you may be asked to verify with the 2nd factor of authentication on your device and then you are logged in.
Do I need to enter the App for it to start working?
No, if you have permitted the NoPass™ application to send you notifications, then all you need to do is have a working internet connection on your device.
How to enable 2nd-factor authentication?
How to deny and report a login request?
By declining the authentication attempt once you have received a notification, you will have the option to report to us the reason for your denial and we will look into it.
Can the NoPass™ App run on the same device that is trying to log into a supported website?
Yes. We have provided this possibility.
Using NoPass™
How to authenticate using NoPass™?
After successfully registering on the NoPass™ application, every authentication session that you conduct will generate a picture and a three-digit number within that picture both on the web site that you are using and your device, by visually comparing these two you can accept the request if they are identical and deny it if they defer. After acceptance, you may be asked to verify with the 2nd factor of authentication on your device and then you are logged in.
Do I need to enter the App for it to start working?
No, if you have permitted the NoPass™ application to send you notifications, then all you need to do is have a working internet connection on your device.
How to enable 2nd-factor authentication?
How to deny and report a login request?
By declining the authentication attempt once you have received a notification, you will have the option to report to us the reason for your denial and we will look into it.
Can the NoPass™ App run on the same device that is trying to log into a supported website?
Yes. We have provided this possibility.
Restoring Questions
How can I Restore my NoPass™ accounts?
Can I restore a backup to a different mobile platform (Android → iOS or iOS → Android)?
How can I restore my accounts if I’ve forgotten my restoring PIN?
Will NoPass™ accounts be saved on my device if I delete the app?
Is it possible to restore an account once I've deleted it in NoPass™?
Why am I getting an error saying "We couldn't find any accounts backed up on this Google account. Try selecting another Google account or contact your Administrator." when attempting NoPass™ Restore?
Still need help after using this page? Perhaps we could assist you further? You may contact NoPass Support at any time through our secure email-based ticketing system.