Frequently asked questions

Install Questions

What devices/operating systems currently support NoPass™?


  • Windows XP, Vista, 7, 8, 8.1, 10
  • Mac OSX
  • iOS-based devices (iPhone / iPad)
  • Android-based devices (Phones / Tablets) Android 5.0 and above

*Due to security concerns, we cannot support any Windows version prior to Windows XP. Even though the NoPass™ app may still work with these versions, we recommend that you do not use them because they are not as secure as the supported versions.

A list of unsupported browsers and clients are seen bellow:

  • Baidu Jan 2015
  • IE 6 / XP
  • IE 7 / Vista
  • IE 8 / XP
  • IE 8-10 / Win 7
  • IE 10 / Win Phone 8.0
  • Java 6u45
  • Java 7u25
  • OpenSSL 0.9.8y
  • Safari 5.1.9 / OS X 10.6.8
  • Safari 6.0.4 / OS X 10.8.4




Where can I get the NoPass™ App?


You can install the application from:

  • Apple iOS Store
  • Google Play Market

By searching for NoPass in the search section.

or by clicking on these links:

For Android: https://play.google.com/store/apps/details?id=us.identite.nopassFor iOS: https://apps.apple.com/us/app/identitenopass/id1486160554?ls=1




Is NoPass™ available on for desktop computers?


A desktop version of the NoPass™ application is not available yet.




How do I register to use NoPass™?


There should be a checkbox containing the “use password-less authentication or authenticate with NoPass™” on your login screen that will redirect you to the registration process.

Additionally, in some websites upon registration on the web site, there is a possibility implemented that will allow you to register on the said website automatically by using the NoPass™ registration.




How to scan a QR code?


In the registration process after you have typed in your initials and submitted them, a QR code will be displayed on your web site.

You do not need to have a QR reader to scan this QR code, we have already built in a QR reader in the NoPass™ App, all you have to do is:

  1. Give NoPass™ permission to use your camera
  2. Go to the “Add new web site” section in your App
  3. Choose register with QR- code
  4. Hold your device over the QR code on your web site so that it is clearly visible within your smartphone’s screen.
  5. It will be automatically be scanned and processed by your App.





Device Questions

What do I need to do to use the NoPass™ App for authentication?


  1. Install the application
  2. Register to use NoPass™ on your web site
  3. Have a connected internet connection on your device (Wi-Fi or cellular)




What permissions should I give my NoPass™ App and why?


  • Permission to send Push notifications. We only send push notifications for two purposes:

  1. To send you a login request to approve or deny, or

  2. To alert you to a security issue we detect on your device.

  3. We will never spam or send irrelevant push notifications. You can deny this permission, but you will have to manually go into Identité™ mobile application (NoPass™) to approve or deny a login request each time you log in.

  • Camera Access. This permission requires you to explicitly grant permission for Identité™ mobile application (NoPass™) to use your camera to scan QR codes that are used to quickly add multi-factor authentication accounts. You can deny this permission, but without access, you will have to enter in your valid email so we can send the activation link to your email so that you can get your account working. Identité mobile application (NoPass™) will never access your photos and will only use your camera when you are scanning the QR code during the registration sequence.

  • GPS. If you give us permission, we will be able to use your precise geolocation (latitude and longitude) in order to offer you features that make use of it. We use this data to provide features of our service, to improve and customize our service, to enforce our geo-fencing security measures for the security of our application and additional identity verification checks.




What content will the NoPass™App have access to on my phone?


Identité™mobile application (NoPass™) cannot see your data like your contacts, it cannot read your text messages, it cannot access your photos (but it can use your camera to scan QR code if you explicitly allow that permission), it cannot access your files, it cannot erase your device, it cannot see information about other applications on your device. We do not track any personal data about these accounts – only the name of the service.




How to delete my account?


You can personally delete your account from the application home page where you can see the list of your accounts. This will not only delete your account on your device but will also delete your account information that is stored on the authentication server.





Using NoPass™

How to authenticate using NoPass™?


After successfully registering on the NoPass™ application, every authentication session that you conduct will generate a picture and a three-digit number within that picture both on the web site that you are using and your device, by visually comparing these two you can accept the request if they are identical and deny it if they defer. After acceptance, you may be asked to verify with the 2nd factor of authentication on your device and then you are logged in.




Do I need to enter the App for it to start working?


No, if you have permitted the NoPass™ application to send you notifications, then all you need to do is have a working internet connection on your device.




How to enable 2nd-factor authentication?


You will have to navigate to the security section located in the NoPass™ app menu bar. from there you will have to Enable Additional Protection. after activation you will have a range of diffrent methods to choose from, your local device authentication method or a custom pin or pattern.




How to deny and report a login request?


By declining the authentication attempt once you have received a notification, you will have the option to report to us the reason for your denial and we will look into it.




Can the NoPass™ App run on the same device that is trying to log into a supported website?


Yes. We have provided this possibility.





What is the return policy?


RETURNS:

Thank you for your purchase.

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us please inform us within 14 days of receiving your goods that you would like to cancel.

Then you have another 14 days to return the goods to us we will refund you within 14 days of receiving the goods back you don't have to provide a reason we have a no quibble policy.

RETURN PROCESS

To return an item, please email customer service at
csholisticapproach@gmail.com to obtain a Return Merchandise Authorization (RMA) number.

After receiving a RMA number,] place the item securely in its original packaging [and include your proof of purchase/and the return form provided and mail your return the following address:

CS Holistic Approach

Attention : Returns

[RMA #]

Standby Self Stoarge
The Storage Yard
Foundry Lane
Horsham
West Sussex
United Kingdom
RH13 5PX

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your [return/exchange/return or exchange]. Please allow at least 14 days to process returns from the receipt of your item to process your [return/exchange/return or exchange]. [Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.] [We will notify you by email when your return has been processed.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

customer service email:
csholisticapproach@gmail.com




When will my item be delivered?


Delivery will take 3 - 4 working days to be dispatched. You will receive a notification when your order has been sent via the email you used used to sign up, please do check your spam folder.




What payment methods do you accept?


We accept all major devet and credit card payments, including Visa and Mastercard. We also accept payment via PayPal, Apple Pay & Google Pay. Unfortunately, we are not able to process orders using cheque's or postal order.





Install Questions

What devices/operating systems currently support NoPass™?


  • Windows XP, Vista, 7, 8, 8.1, 10
  • Mac OSX
  • iOS-based devices (iPhone / iPad)
  • Android-based devices (Phones / Tablets) Android 5.0 and above

*Due to security concerns, we cannot support any Windows version prior to Windows XP. Even though the NoPass™ app may still work with these versions, we recommend that you do not use them because they are not as secure as the supported versions.

A list of unsupported browsers and clients are seen bellow:

  • Baidu Jan 2015
  • IE 6 / XP
  • IE 7 / Vista
  • IE 8 / XP
  • IE 8-10 / Win 7
  • IE 10 / Win Phone 8.0
  • Java 6u45
  • Java 7u25
  • OpenSSL 0.9.8y
  • Safari 5.1.9 / OS X 10.6.8
  • Safari 6.0.4 / OS X 10.8.4




Where can I get the NoPass™ App?


You can install the application from:

  • Apple iOS Store
  • Google Play Market

By searching for NoPass in the search section.

or by clicking on these links:

For Android: https://play.google.com/store/apps/details?id=us.identite.nopassFor iOS: https://apps.apple.com/us/app/identitenopass/id1486160554?ls=1




Is NoPass™ available on for desktop computers?


A desktop version of the NoPass™ application is not available yet.




How do I register to use NoPass™?


There should be a checkbox containing the “use password-less authentication or authenticate with NoPass™” on your login screen that will redirect you to the registration process.

Additionally, in some websites upon registration on the web site, there is a possibility implemented that will allow you to register on the said website automatically by using the NoPass™ registration.




How to scan a QR code?


In the registration process after you have typed in your initials and submitted them, a QR code will be displayed on your web site.

You do not need to have a QR reader to scan this QR code, we have already built in a QR reader in the NoPass™ App, all you have to do is:

  1. Give NoPass™ permission to use your camera
  2. Go to the “Add new web site” section in your App
  3. Choose register with QR- code
  4. Hold your device over the QR code on your web site so that it is clearly visible within your smartphone’s screen.
  5. It will be automatically be scanned and processed by your App.





Still need help after using this page?  Perhaps we could assist you further?  You may contact NoPass Support at any time through our secure email-based ticketing system.

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